Floating Sage Floating Sage Business
Floating Sage  /  Business  /  Data deletion

Data deletion

Last updated: 10 May 2026

The short version

Floating Sage Business stores all of your data on your device only. We do not run cloud servers that hold your business or customer data. To delete your data, you delete it on your device — we cannot do it for you because we do not have a copy.

Three deletion paths are available: a single record, your full business data on one device, or your full business data across all your synced devices. Step-by-step below.

1.Delete one record

For removing a single customer, invoice, product, queue entry, or other record:

  • Open the relevant screen (Customers, Inventory, Billing, Queue, etc.).
  • Tap the record to open it.
  • Tap the menu (…) in the top right → Delete.
  • Confirm. The record is removed from your device’s database immediately.
  • If multi-device sync is enabled, the deletion replicates to your other connected devices.

2.Delete all of your business data on this device

To wipe everything Floating Sage Business has stored on a single device:

  • Open the app → More tab → Manage Data.
  • Tap Wipe All Data.
  • Confirm with your admin PIN.
  • The encrypted database is destroyed, all in-app backup files are removed, the encryption key in your phone’s secure storage is wiped, and the app returns to first-launch state.

Or, simply uninstall the app: Long-press the app icon → Uninstall. Android removes the entire app sandbox, including the encrypted database and any secure-storage entries the app created. This is functionally equivalent to the in-app wipe.

3.Delete data across all your synced devices

If you have multiple devices set up to sync:

  • Perform step 2 above on each connected device, or
  • On the super-admin device, go to More → Manage Data → Wipe All Data & Notify Connected Devices. This sends a wipe instruction to every connected staff device, then wipes the super-admin device. Each receiving device confirms the wipe locally.

Backup files you have shared to external services (Google Drive, WhatsApp, an SD card, etc.) are not removed by this action — you must delete those copies in the place they were shared.

4.Customer deletion request you have received

If a customer of your business asks you to erase their personal data (their right under §12 of the DPDP Act 2023), you, the business, are the “Data Fiduciary” and must fulfil the request. Use step 1 above to delete the customer’s record. Confirm completion to your customer in writing.

5.What we cannot do

Because the app stores all data on your device and there is no cloud account, Floating Sage does not hold a copy of your data on any server. As a result:

  • We cannot remotely delete data from a device we do not control.
  • We cannot recover data after it has been wiped — there are no server-side backups.
  • We cannot delete copies that you have shared to third parties such as WhatsApp recipients, email recipients, or cloud drives.

If your device is lost, stolen, or broken and you want to ensure the data is irretrievable, use Android’s remote-wipe feature (Find My Device) or contact your device manufacturer’s remote-wipe service.

6.Contact us about deletion

If you have questions about deleting your data, or you need our assistance with a case the steps above don’t cover, email business-privacy@floatingsage.com. We acknowledge within 7 working days and respond substantively within 30 days, as required by §8(10) of the DPDP Act.

For the full privacy policy and the appointed Grievance Officer’s details, see our privacy policy.